This policy applies to the business website builder platform at web.ecomtechbd.com.
Last updated: January 2025
EcomTech ("we," "us," or "our") operates the ecomtechbd.com website and the EcomTech platform. This Privacy Policy describes how we collect, use, store, and share information when you use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
Information We Collect
We collect several types of information to provide and improve our services:
Account Information: When you create an account, we collect your name, email address, password, and optionally your business name, phone number, and billing address.
Payment Information: When you subscribe to a paid plan, we collect payment details such as credit card number, billing address, and transaction history. Payment processing is handled by our third-party payment processors, and we do not store full credit card numbers on our servers.
Website Content: We store the content you create using our platform, including text, images, files, and design configurations for your websites.
Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, browser type, device information, IP address, and referring URLs.
Communication Data: When you contact our support team or respond to surveys, we collect the content of those communications.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our website builder platform and services
- To process transactions and send related billing information
- To send you technical notices, updates, security alerts, and administrative messages
- To respond to your comments, questions, and customer support requests
- To monitor and analyze usage trends to improve user experience
- To detect, investigate, and prevent fraudulent transactions and unauthorized access
- To personalize your experience and deliver relevant content and recommendations
- To send promotional communications (with your consent, and with the option to unsubscribe at any time)
Data Storage and Security
We take the security of your data seriously. Your information is stored on secure servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encryption of sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data on a need-to-know basis
- Automated backup systems to prevent data loss
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Cookies
We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are small data files placed on your device.
Essential Cookies: Required for the platform to function properly, including authentication, session management, and security features.
Analytics Cookies: Help us understand how visitors interact with our platform by collecting and reporting information anonymously.
Preference Cookies: Remember your settings and preferences, such as language and display preferences.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our platform may not function properly.
Third-Party Services
We may employ third-party companies and services to facilitate our platform, provide services on our behalf, or assist us in analyzing how our platform is used. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our third-party service providers include:
- Payment processors for handling transactions securely
- Cloud hosting providers for data storage and platform infrastructure
- Analytics services for understanding usage patterns
- Email delivery services for transactional and marketing communications
- Customer support tools for managing support inquiries
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you
- Correction: You can request that we correct any inaccurate or incomplete personal data
- Deletion: You can request that we delete your personal data, subject to certain legal obligations
- Data Portability: You can request a copy of your data in a structured, machine-readable format
- Objection: You can object to our processing of your personal data for certain purposes
- Withdrawal of Consent: Where we rely on your consent, you can withdraw it at any time
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you our services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, accounting, or regulatory purposes.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: support@ecomtechbd.com